Live / App
af44 collects and uses your information to keep your wallet, transaction history, and support access working as you expect. What we collect, why we hold it, and how you can review or correct it — this page covers all of it. Access to our platform depends on your local law and eligible regions.
When you open an account with us, we collect the information needed to run it: your registration details, login activity, and the transaction records tied to your payment method — whether that is bKash, Rocket, or Upay. We use this data to process your deposits and withdrawals, respond to support requests, and keep your account secure. We do not sell your personal information to third parties. Cookies and similar tools help us remember your session and understand how pages are used; you can manage cookie preferences through your browser settings. Data we hold is kept only as long as your account is active or as required by applicable law. If you close your account, we retain records for the period required under the laws of your eligible region. Our servers process data in accordance with the privacy standards applicable to the regions we serve. Because access to af44 depends on your local law and eligible region, the specific rights available to you may vary. Where local data-protection law grants you rights over your personal information, we aim to honour those rights within the timeframes those laws require. Questions about how your data is handled can be directed to our support team through the contact routes listed on this page.
Transaction records linked to your bKash wallet are stored against your account and visible in your transaction history. We hold these for the period required by applicable law in your eligible region.
Rocket deposit and withdrawal entries appear in your account ledger. These records are part of your account data and subject to the same retention and access rules as all other personal information we hold.
Where Upay is used, those transaction entries are logged to your account in the same way. You can review them in the signed-in account area at any time your account is active.
Session cookies keep you logged in and help us understand page performance. Persistent cookies can be cleared through your browser. We do not use cookies to build advertising profiles or share browsing data with ad networks.
This policy covers data we collect and process directly through af44. It does not extend to third-party services you reach from our pages, and it does not govern how payment networks like bKash or Rocket handle data on their own systems. Understanding the boundary helps you know where to direct questions.
Login credentials, session data, and account settings are fully within this policy. We control how this data is stored, who can access it, and how long it is kept.
Payment records processed through af44 — deposits, withdrawals, and wallet adjustments — are covered here. The payment network's own handling of your wallet data falls under their separate privacy terms.
Pages you browse, games you open, and support chats you start on af44 are within scope. Browsing data is used only for session management and service improvement, not for third-party advertising.
Links to external sites, payment provider portals, or identity verification services operate under those providers' own policies. We are not responsible for data practices outside the af44 platform.
You have concrete options for managing the personal data we hold. Your transaction history — including bKash, Rocket, and Upay records — is visible in the signed-in account area without needing to contact us. If you spot an error in your account details, the account settings page lets you update most fields directly; for changes that require identity verification, our support team can walk you through the steps shown there. If you want to know exactly what data we hold about you, or if you want to request deletion of your account, reach out through the support routes on this page. We will respond within the timeframe required by the data-protection rules applicable to your eligible region. Availability of specific rights — such as data portability or the right to object to processing — depends on local law. We do not require you to justify a basic access or correction request; just contact us and we will confirm what we hold and what can be changed.
Open the account area while signed in to see your transaction history, login log, and stored contact details. No support request needed for routine record checks.
Update your email address, phone number, or contact preferences directly in account settings. Identity-sensitive changes require verification steps shown in the account area.
Send a data inquiry through our support contact. We will confirm what personal information we hold and explain how it is used, within the timeframe local law requires.
Contact support to close your account. We will process the request and retain only the records required by applicable law in your eligible region after closure.
For any question about this policy, your account data, or a correction request, use the contact routes published on af44. We do not list channels or hours we cannot verify — reach us through what is shown on the site and we will direct your query to the right place.
Open the chat widget from any page while signed in. State that your query is about account data or this privacy policy so it reaches the right team.
Send your data or privacy question to the support email address listed in your account area. Include your registered contact detail so we can locate your record.
The help section covers common account and data questions. Check there first for answers about transaction records, cookie settings, and account closure steps.
We keep your account data behind access controls that limit who inside our team can view it. Payment records — including bKash, Rocket, and Upay entries — are stored in your account ledger and not shared with parties outside the transaction chain. If you have a question about a specific record or want to understand why a data point is held, our support team can explain it.
We use session and functional cookies to keep you logged in and remember your preferences. You can clear or block cookies through your browser without losing your account; some site features may behave differently without them.
Access to your account data requires your login credentials. We do not share account details with third parties except where required to process a payment or comply with applicable law in your eligible region.
We keep your data while your account is active and for the period required by law after closure. You can ask us what we hold at any time by contacting support through the routes on this page.
If this policy changes in a way that affects your rights, we will post the updated version on this page. Continued use of your account after a posted update means you have seen the revised terms.
Answers to the questions we hear most often about account data, payment records, and your rights under this policy.
We collect the details you enter during registration — contact information, login credentials — plus the transaction records generated when you deposit or withdraw using bKash, Rocket, or Upay. Session and browsing data is also collected to keep the site working correctly.
Yes. Your full transaction history, including bKash, Rocket, and Upay entries, is visible in the signed-in account area. No support request is needed to view these records; they are available whenever your account is active.
Most contact details can be updated directly in account settings. For changes that require identity verification — such as a registered phone number — follow the steps shown in the account area or contact support through live chat or email.
We share data only where necessary to process a payment through your chosen payment network or where required by applicable law. We do not sell personal information or share it with advertising networks.
After account closure we retain only the records required by the data-protection and financial regulations applicable to your eligible region. The specific retention period depends on local law. Contact support if you want details about what is held after closure.
Use the live chat widget on any page, or send a message to the support email address listed in your account area. State that your query relates to privacy or account data so it reaches the right team. We respond within the timeframe local law requires.